Skills Concierges Require to Work in Residential and Corporate Industry
Skills Concierges Require to Work in Residential and Corporate Industry
Concierges are the office building, apartment or hotel employees who assist guests with their skilled services. The responsibilities of concierges typically include monitoring requests of the guests for assistance and maintenance, dispensing advice on local sites of interest or transportation, taking messages and so on. Concierges usually have a high school diploma with some work experience as well.
Let us now discuss some of the skills that concierges require for working in the residential and corporate industry.
- Concierges should know how to manage time effectively. This is because they may have to deal with different guests with unique needs at a fixed time.
- They require multitasking skills as well. For instance, a concierge may be asked to deliver something to a room, while someone else may request for arranging a cab. Being effectively able to juggle also the works is a proof of the good multitasking ability of a concierge.
- They need good planning skills. They require being available for all guests for concerns and questions during their shifts.
- They need to possess excellent service oriented personality. This is because they need anticipating the concerns and desires of the guests.
- They require real unusual request handling skills. For instance, guests may ask for hot air balloon rides, places to find unique items and so on.
- Concierges need to possess excellent communication skills. Their attitude, listening and speaking skills will be a reflection of their employers. Additionally, they need to promptly and correctly communicate the requests of the guests to the concerned staff members.
- They need to be good at managing files and records, word processing and designing forms.
Aforementioned are some of the essential skills required for a concierge to work in the corporate and residential industry.
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