Skills Concierges Require to Work in Residential and Corporate Industry
Skills Concierges Require to Work in Residential and Corporate Industry Concierges are the office building, apartment or hotel employees who assist guests with their skilled services. The responsibilities of concierges typically include monitoring requests of the guests for assistance and maintenance, dispensing advice on local sites of interest or transportation, taking messages and so on. Concierges usually have a high school diploma with some work experience as well. Let us now discuss some of the skills that concierges require for working in the residential and corporate industry. Concierges should know how to manage time effectively. This is because they may have to deal with different guests with unique needs at a fixed time. They require multitasking skills as well. For instance, a concierge may be asked to deliver something to a room, while someone else may request for arranging a cab. Being effectively able to juggle also the works is a proof of the good multitasking ability of a concierge. They need good planning skills. They require being available for all guests for concerns and questions during their shifts. They need to possess excellent service oriented personality. This is because they need anticipating the concerns and desires of the guests. They require real unusual request handling skills. For instance, guests may ask for hot air balloon rides, places to find unique items and so on. Concierges need to possess excellent communication skills. Their attitude, listening and speaking skills will be a reflection of their employers. Additionally, they need to promptly and correctly communicate the requests of the guests to the concerned staff members. They need to be good at managing files and records, word processing and designing forms. Aforementioned are some of the essential skills required for a concierge to work in the corporate and residential...
read moreDo concierge services require training?
Concierge service is one field which is often looked down but requires a lot of talent, multitasking ability and dedication. Although the hotels and corporate are the known organizations which use concierge services there are many other opportunities within the field. Last year, a research conducted by a group of experts found out that the concierge services industry has been growing steadily over the past decade. Although the job looks simple it requires a lot of interpersonal skills and presentation skills. Although a concierge does not require formal training, a few training programs will help people in nurturing the already existing skills and learn more required for the job. Most of the concierges or aspirants learn skills while working only. Although there are no full time educational programs for concierge services training, a few certificate programs and part time courses are available. Very few local community colleges or universities provide certificate programs. But most of these certificate programs are aimed at experienced concierges who aim to work at luxury resorts and five star hotels. Apart from basic high school diploma, concierges need to be trained on basic etiquette and management skills. All that need is people needs to be trained on basic skills like inviting and receiving visitors, communication skills, making the first best impression, appropriate dressing manners, basic table settings and handling unusual situations and multitasking. To learn all these, a formal training may not be necessary but an on job training is required to get adapted to the new practices. Also the concierges must learn few more services like Parties or special occasion planning, travel and entertainment arrangements etc. This will help them in their career growth and lead to success. And the most important thing that a person needs to become a successful concierge is patience and positive attitude. While all other skills can be trained, patience and attitude are inner skills which need to be nurtured rather than trained. At the end of the day it is no low job and requires a lot of skills and some...
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